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Availability is not showing correctly on my mini-site

Availability not showing for online bookings can be caused by one or a combination of the following:

1. Your Employees not being rostered on correctly

At least 1 Employee who is enabled for the Services selected in the booking must be rostered on to show availability. See How do I set/modify the Normal Hours Roster? and How do I modify specific dates on the Roster? to view the hours that have been set for your Employees

2. Your Employees not being enabled for online bookings 

At least 1 Employee enabled for the Services selected in the booking must be enabled for online bookings. Click Manage > Employees > List to view your Employee List

Employees enabled for online bookings will be marked with a green Online tag:

availability-is-not-showing-correctly-on-my-mini-site To enable an Employee for online bookings, click on the Edit button (pencil icon) for that Employee and in the Edit Employee window select the Allow Internet checkbox.

3. Your Employees already being booked out with Reservations or Breaks

Availability will only show if there is sufficient time to provide all the Services in the Reservation on the Bookings page. Check your Bookings page for existing bookings and breaks.

4. The Service attempting to be booked being disabled for online bookings

If the Service is not enabled for online booking it will not show online. Click Manage > Services > List to view your Services List.

Services enabled for online booking will be marked with a green Online tag

availability-is-not-showing-correctly-on-my-mini-site To enable a Service for online bookings, click on the Edit button (pencil icon) for that Service and in the Edit Service window select the Allow Internet checkbox.

5. A Service attempting to be booked having a linked resource that's not available

Any Resources linked to Services attempting to be booked must be available for availability to show 

Check your Bookings page to view Resource availability for the duration of the Reservation attempting to be booked

Also see How do I link a Resource / Resource Type to a Service? for information on how to add a Resource to and remove a Resource from a Service

6. The booking time is within the Booking Threshold

The Booking Threshold is the amount of hours before availability is offered. If the time attempting to be booked is within the Booking Threshold setting in your account no availability will show. 

The Booking Threshold can be set via the Booking Threshold field in the Online Booking Preferences section of the Online Booking > Settingspage. See How do I customise my Online Booking settings? for more information

7. The booking time is outside the Booking Future Limit

The Booking Future Limit determines how far into the future availability is offered. If the time attempting to be booked is outside the Booking Future Limit no availability will show. The Booking Future Limit can be set or edited via the Booking Future Limit field in the Online Booking Preferences sectionof the Online Booking > Settings page. See How do I customise my Online Booking settings? for more information

8. You have enabled the Minimise Gaps function globally or for an individual Employee

The purpose of the Minimise Gaps function is to restrict online availability, forcing your Customers to select a time-slot either at the start or end of the day, or which butts up against or leaves a minimum gap between an existing booking or break. See How do I minimise gaps for online Bookings? Also see How do I minimise gaps for Online Bookings for a specific Employee? to review and edit those settings.

If reviewing the above doesn't resolve the issue, please email our Customer Success Team at hello@ovatu.com and let us know which Service, Employee and time is not showing availability as you'd like it to

Availability not showing for online bookings can be caused by one or more of the following:

1. Your Employee not being rostered on correctly

At least 1 Employee who is enabled for the Services selected in the booking must be rostered on to show availability

 See How do I set/modify the Normal Hours Roster? and How do I modify specific dates on the Roster? to view the hours that have been set for your Employees

2. Your Employee not being enabled for online bookings 

At least 1 Employee enabled for the services selected in the booking must be enabled for online bookings

To see if your Employee is enabled for online booking, from the Manage screen tap Employees and tap on the relevant employee name

If the Internet slider is green, online bookings have been enabled for that Employee

availability-is-not-showing-correctly-on-my-mini-site See How do I edit Employee details? to enable / disable online booking for an Employee

3. Your Employee already being booked out with reservations or breaks

Availability will only show if there is space for the full Service duration on the Bookings page. Check your Bookings page for existing bookings and breaks.

4. The Service attempting to be booked being disabled for online bookings

If the Service is not enabled for online booking it will not show online

To see if the Service is enabled for online bookings, from the Manage page tapServices and tap on the relevant S****ervice in the list

If the Internet slider is green, online booking has been enabled for that Service

availability-is-not-showing-correctly-on-my-mini-site See How do I edit, delete or re-order a Service? to enable / disable online booking for a Service

5. The Service attempting to be booked having a Resource linked, that's not available

Any Resources linked to Services attempting to be booked must be available for availability to show 

Check your Bookings page to view Resource availability for the duration of the Reservation attempting to be booked

Also see How do I link a Resource / Resource Type to a Service? for information on how to add a Resource to and remove a Resource from a Service (via the web app only)

6. The booking time is within the Booking Threshold

The Booking Threshold is the amount of hours before which the first appointment is offered. If the time attempting to be booked is within the Booking Threshold setting in your account no availability will show. 

The Booking Threshold can be set via the Booking Threshold field in your Online Booking > Settingspage. See How do I customise my Online Booking settings? for more information. (see the web app version of this guide)

To access your account in the web app and all related functions via your iOS device please tap on Manage > Open Web app

See How do I access the Ovatu Web app through my mobile device?

7. The booking time is outside the Booking Future Limit

The Booking Future Limit determines how far into the future appointments are offered. If the time attempting to be booked is outside the Booking Future Limit no availability will show.

The Booking Future Limit is set in the Online Booking > Settings page in your web app

See How do I customise my Online Booking settings? for more information

To access your account in the web app and all related functions via your iOS device please tap on Manage > Open Web app

8. You have enabled the Minimise Gaps function globally or for an individual Employee

The purpose of the Minimise Gaps function is to restrict online availability, forcing your Customers to select a time-slot either at the start or end of the day, or which butts up against or leaves a minimum gap between an existing booking or break. See How do I minimise gaps for online Bookings? Also see How do I minimise gaps for Online Bookings for a specific Employee? to review and edit those settings.

To access your account in the web app and all related functions via your iOS device please tap on Manage > Open Web app

If reviewing the above doesn't resolve the issue, please email our Customer Success Team at hello@ovatu.com and let us know which Service, Employee and time is not showing availability as you'd like it to

Availability not showing for online bookings can be caused by one or more of the following:

1. Your Employee not being rostered on correctly

At least 1 Employee who is enabled for the Services selected in the booking must be rostered on to show availability

 See How do I set/modify the Normal Hours Roster? and How do I modify specific dates on the Roster? to view the hours that have been set for your Employees

2. Your Employee not being enabled for online bookings 

At least 1 Employee enabled for the Services selected in the booking must be enabled for online bookings

Establishing if your Employee is enabled for online booking can only be done via the web and iOS apps 

Select the relevant platform guide from the toggle buttons under the heading on this page for further details:

availability-is-not-showing-correctly-on-my-mini-site

You can access the web app through your Android device by tapping Open web app from the Manage screen

See How do I access the Ovatu Web app through my mobile device? for more information

3. Your Employee already being booked out with reservations or breaks

Availability will only show if there is space for the full Service duration on the Bookings page. Check your Bookings page for existing bookings and breaks.

4. The Service attempting to be booked being disabled for online bookings

If the Service is not enabled for online booking it will not show online

To see if the Service is enabled for online bookings tap Manage > Services and tap on the relevant S****ervice in the list

Scroll down to the Online Booking Enabled field

availability-is-not-showing-correctly-on-my-mini-site

See How do I edit, delete or re-order a Service? to enable / disable online booking for a Service

5. The Service attempting to be booked having a Resource linked, that's not available

Any Resources linked to Services attempting to be booked must be available for availability to show 

Check your Bookings page to view Resource availability for the duration of the Reservation attempting to be booked

Also see How do I link a Resource / Resource Type to a Service? for information on how to add a Resource to and remove a Resource from a Service (via the web app only)

6. The booking time is within the Booking Threshold

The Booking Threshold is the amount of hours before which availability is offered. If the time attempting to be booked is within the Booking Threshold setting in your account no availability will show. 

The Booking Threshold can be set via the Booking Threshold field in your Online Booking > Settingspage. See How do I customise my Online Booking settings? for more information. (see the web app version of this guide)

To access your account in the web app and all related functions via your Android device please tap on Menu > Open Web app

See How do I access the Ovatu Web app through my mobile device? for more information

7. The booking time is outside the Booking Future Limit

The Booking Future Limit determines how far into the future availability is offered. If the time attempting to be booked is outside the Booking Future Limit no availability will show.

The Booking Future Limit is set in the Online Booking > Settings page in your web app

See How do I customise my Online Booking settings? for more information

You can access the web app on your Android device via the Android app by tapping on Menu > Open Web app

8. You have enabled the Minimise Gaps function globally or for an individual Employee

The purpose of the Minimise Gaps function is to restrict online availability, forcing your Customers to select a time-slot either at the start or end of the day, or which butts up against or leaves a minimum gap between an existing booking or break. See How do I minimise gaps for online Bookings? Also see How do I minimise gaps for Online Bookings for a specific Employee? to review and edit those settings.

You can access the web app on your Android device via the Android app by tapping on Menu > Open Web app

If reviewing the above doesn't resolve the issue, please email our Customer Success Team at hello@ovatu.com and let us know which Service, Employee and time is not showing availability as you'd like it to


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