Let’s focus on a skill many of us dread, yet is crucial for customer-facing businesses – small talk.

Struggling to find conversation topics with customers can be daunting, especially face-to-face.

But fear not! We’re here to share our top 5 tips to make small talk more effortless:

Work: Dive into what they do. Ask about their present job, past experiences, and future aspirations. Work is often a go-to icebreaker, offering plenty of avenues for discussion.

Life: Find common interests. Simple questions like plans for the weekend or hobbies can lead to deeper conversations. Keep it light!

Travel: Discuss destinations. With travel regaining momentum, ask about upcoming trips or share personal experiences for travel tips.

Food: Everyone eats! Ask for lunch recommendations or discuss the new eatery downtown. It’s a flavorful conversation starter!

Weather: An ever-changing topic, the weather offers a quick chat that can lead to more personal discussions, like their daily commute. For example “It was a beautiful walk into work this morning. How do you get to work?”

Remember, it's also essential to listen actively. Customers will appreciate you remembering these details for the next chat. Use tools like Ovatu’s salon booking software for its online forms to jot down pointers. And when wrapping up, leave on a positive note by asking about future plans.

Don't let those awkward pauses haunt you. With practice, you'll master the art of small talk!

Curious about mastering the art of small talk? Dive deeper with exclusive tips and tricks in our podcast episode, 'How To Small Talk'. Click now and elevate your conversation game!

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Learn the Skill of Small Talk in 5 Steps!